About Key Technology and Lifecycle Services

Key Technology is the manufacturer of optical inspection, conveying and sorting machines for the food industry. Our goal is to be the ultimate partner in the food processing industry. We serve the EMEA/ASIA market region (Europe/Middle East/Africa and Asia). Key Technology BV is based in Beusichem (NL) and has sister companies in Hasselt (BE) and Walla Walla (USA), all part of the Duravant Group. 

Duravant Lifecycle Services is a global network of aftermarket organisations of Duravant companies. We are set up to support enhanced local delivery of all services. From purchase to installation, from parts and maintenance to end-of-life and replacement. 

We pay great attention to personal development, education & training. With us, you can grow both in specialisation and into another role. Ultimately, we are committed to building long-term relationships in which we look closely at bringing talents and ambitions together. 

The position:

As a Field Service Engineer, you will be responsible for commissioning new installations, preventive maintenance, emergency repairs, inspections and providing training. The long-term relationship with our customers is our top priority. In this position, you are the company's ambassador. Thanks to your all-round technical experience, you are able to help customers quickly and efficiently with problems. You don't give up until the job is done to the customer's satisfaction. You are also able to explain our machines and systems in an inspiring and clear way.

You will report to a manager and work closely with various departments. In this position, you will travel both nationally and internationally. We are looking for someone who lives in the region of Utrecht, Gelderland, South Holland, Brabant or Zeeland.

Your tasks:

• Perform on-site service visits to customers for installation, commissioning, emergency repairs, preventive maintenance, audits, retrofits and training.
• Mechanical and electrical work.
• First-time-fix and ensure customer satisfaction.
• Effectively communicate and report to efficiently resolve customer problems.
• Provide technical support to customers via phone and email, including technical support outside business hours and weekends on a regular schedule.
• Document all service activities in a timely and accurate manner.
• Participate in cross-training and cross-functional teams with other Duravant companies.
• Comply with industry, company and customer safe work practices.

To be successful as a Field Service Engineer, you will have the following education, experience and attributes:

• MBO 4 degree in Electronics or equivalent (through experience).
• Thorough knowledge of mechanical, electrical and pneumatic components.
• Complex technical information on mechanics and electronics, including reading schematics.
• General PC knowledge, both hardware and software and network communications.
• Experience with variable frequency drive (VFD) parameter configuration.
• Knowledge of Microsoft Windows Office applications.
• You must possess a valid driver's license, passport and be able to travel/work within the EU.
• Experience and ability to travel extensively, up to 70%, including overnights as needed and some weekends away from home. Occasional international travel may be required.
• Good command of the Dutch and English languages.
• You are self-motivated, professional, energetic, positive and disciplined to perform under work pressure.

In return, we offer the following:

• A good work-life balance
• A working week of 39 hours. Which means that in addition to your 25 days‘ holiday, you build up 6.5 days’ ADV that you can plan yourself
• Laptop and mobile phone
• 13.7% holiday allowance
• Key Technology falls under the collective labour agreement for metalworking companies and is therefore affiliated to the Metal and Technology pension fund
• For every new employee we take on, we donate an amount to charity.

Interested?

Feel free to contact us to discuss the possibilities with us. Our HR team will be happy to discuss the above with you. We can be reached by phone at +31 345-585885.